Korsete.lv Terms & Conditions

This Terms & Conditions is signed between the company „TESSIKA” SIA, Reg. No. 40103175201 and VAT No. LV40103175201, Legal address: Saulkalne 32-27, Saulkalne, Salaspils l.t., Rigas raj., LV-2117, Latvia, (below on text Korsete.lv) and Buyer, who makes an order at Korsete.lv online store. Terms & Conditions applies to all orders placed at online store Korsete.lv. 

Company information: 

Reg. No. 40103175201
VAT No. LV40103175201

Legal Adress: Saulkalne 32-27, Saulkalne, Salaspils l.t., Rigas raj., LV-2117, Latvia

Office Address: Purvciema street 18, office 22, Riga, Latvija, LV-1035 

IBAN: LV68RIKO0002013198573


1. General rules for goods ordering.

1.1. We accept orders placed only at Korsete.lv online store. We do not accepted orders by phone or e-mail.
1.2. After making an order you will receive an automated invoice for your order - „Korsete.lv automatic order confirmation”. If you have not received this confirmation email, check your ‘junk mali’ or ‘spam mail’. If in these folders there are no "Korsete.lv automatic order confirmation", this means that you have not completed all phases of order and we have not received your order.
1.3. Within 24 hours, after receiving the order, excluding public holidays and weekends, you will be contacted by our Customer Service for your order confirmation. Non-Latvian (LVA) Buyers our Customer Service will contact by e-mail. 
1.4. All prices at online store Korsete.lv include VAT 21%, without shipping costs. The final price is the one that is agreed before full order is completed.
1.5. This contract is obligatory for all Buyers, who placed orders at Korsete.lv online store. The concluded agreement is not saved in a separate file and is available to all Buyers under the menu "Terms & Conditions". 
1.6. We reserve the right not to execute the orders from anyone under 16 years of age and from people who had intentionally caused damage to Korsete.lv. 
1.7. The Buyer must provide truthful information about themselves. If the Buyer has not completed all mandatory data or we have any reason to believe that the data provided is false, we reserve the right to not accept the order. According to Latvian laws there is carried out user activity monitoring and recording (the sender`s IP address, user ID, time). 
1.8. If the buyer has not completed full information about themself, or the buyer can not be contacted, the order execution may be delayed or cancelled. 
1.9. If we are unable to reach you upon the provided phone number, we will send you a notification e-mail. If within next 24 hours we will not get any reply, your order will be cancelled. 
1.10. After you make an order, the goods are being reserved for the next 3 days. During that time you have to pay for the goods or get them at our office. 
If the goods are being ordered for you from the vendor, the items will be reserved for the next 3 days after the goods arrive to our office. During that time you have to pay for the goods or get them at our office. 
1.11. During high seasons like Halloweens (15-31 October) and X-Mas (15-31 december) the goods are being reserved at maximum until the end of the current day (WITH NO EXCEPTIONS). Items, that are being ordered for you from the vendor, during that season will be reserved only until the end of the next day.

2. Order payment, delivery and types of costs.

2.1. Order payment, delivery and types of costs are an integral part of the Terms & Conditions, binding on all Buyers to a full order fulfillment, and are available at „Shipping and Deivery”.

3. Order delivery terms.

3.1. Order delivery terms are an integral part of the Terms & Conditions, binding on all Buyers to a full order fulfillment, and are available at „Shipping and Delivery”.

4. About impossibility to deliver goods.

4.1. Korsete.lv informs the buyers if the item is not in stock on Korsete.lv or the order delivery period is extended.
4.2. If the ordered item is not in stock on the main supplier`s warehouse, you will be informed about it by telephone (with clients outside the Latvian by e-mail) within 10 working days after the order date.

5. Return and Exchange rules.

5.1. You can returned goods within 14 days without giving any explanation of the reason. Returned goods must not be used (no cigarettes, perfume and other smells, with no cosmetic blemishes, pulled threads, etc ...). We do not accept items that have damaged packaging with special buttons or hanger, for which opening is not needed scissors or other equipment, as well as these packages may not be damaged cardboard on which has a photo with a description of the goods. 

5.2. For hygienic reasons, the buyer can not return within 14 days, without giving any explanations the underwear, erotic underwear, stockings, tights and underwear sets with briefs, socks and/or tights. (MK Regulations Nr.207 15.3 p.) 

5.3. If you use the right to return order within 14 days, you pay all delivery expenses. 

5.4. If you use the right to cancel goods for faulty reason, all the delivery expenses are covered by Korsete.lv. 

In any case of order return you must contact us by writing to the Korsete.lv e-mail and providing your order number.

Mandatory for return:
a) The product in the original package must be sent to the return address. 
b) In faulty case insert a check for the delivery expenses. 
c) Attach a completed return back form. 
d) The product must be sent back by Post like a standard parcel.

Upon arrival within 14 days you will receive money transfer to your provided personal account. 

5.5. This return procedures apply only to orders that were shipped to Buyers by post or courier, because these Buyers are not able to see a product when they are buying it. For goods purchased or picked at our office, these rules do not apply.

6. The right to cancel orders.

6.1. Considering return policy referred to above.
6.2. You can cancel an order if we are not able to deliver your goods in time.

7. Privacy Policy.

Data security is a priority for Korsete.lv! 
We will never sell or give out your personal information to the third parties without your written authorization.
We use your personal information only for your order delivery and give it to post or other delivery companies and for our accounting.

The customer can have information on their personal data that is saved with us and have these corrected, deleted or locked, depending on what is legally possible in the specific case.

In case of misunderstanding or the legal case, as the main document is considered the Latvian version of the given Distance Agreement.